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Answers for veterinary practices
Straight answers to the questions veterinary practice owners actually ask about the phone, out-of-hours cover, prices and letting AI near the phone.
How do you stop the phone taking over a vet practice?
The phone rings while your team is in consult, and it does not care. Here is why the front desk is the pressure point, and what you can actually do about it.
Read it →AI agent or answering service: which is right for a vet practice?
An answering service takes a message. An AI agent answers the owner's question and books the consult. The honest comparison, including where each falls down.
Read it →Is it safe to let AI answer calls from pet owners?
Only if it cannot judge how urgent a case is. Here is the line that keeps an AI agent safe in a veterinary practice, and the questions to put to any supplier.
Read it →How should a vet practice handle out-of-hours calls?
You already have to arrange 24-hour emergency cover. The question is what happens to the other calls, the ones that are not emergencies at all.
Read it →Why do pet owners keep asking what it costs, and how should you answer?
Because they cannot find out. Most practices do not publish prices, the CMA has now acted on it, and every unanswered price question becomes a phone call.
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