Voice
Every call answered in seconds.
No voicemail, no missed line. A real answer and a booking, day or night.
AI operations for independent veterinary practices
The calm behind a busy practice.
HealthCentre runs the admin your practice never has time for, so your team gets back to the animals.
Enter your practice's website address and hear HealthCentre answer live, built around your own practice.
- Answered in seconds, 24/7
- Appointments and repeat scripts, booked
- Inbox, DMs and reviews, covered
What you get
Four channels, one knowledge base, the whole front desk.
Voice, chat, email, and social, all answering from one shared knowledge base loaded with how your practice works. Wired into the systems you already run, with one dashboard over the lot.
Chat
Your website, always on.
It answers questions and takes bookings while the owner is still deciding.
The inbox, cleared by morning.
Repeat-prescription and booking requests read, checked, and replied to in seconds.
Social
Posts and DMs, never left waiting.
Boosters chased and messages answered, in your practice's voice, on time.
Connected systems
It reads and updates your records.
Plugged into your CRM, booking, and insurance forms, so every answer is real.
One dashboard
The whole practice, on one screen.
Calls, bookings, inbox, and campaigns in step, no spreadsheets, no chasing.
In your day
Hear it handle the 9am rush.
"Three lines ringing, two consults already in, and no one free at reception."
The voice agent answers all of them at once. It books the routine check-ups, takes the repeat-prescription requests, and puts the worried owner with the limping dog straight through to you.
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Read transcript
HealthCentre.Ai: Good morning, you've reached Brookside Veterinary. This is the HealthCentre assistant. How can I help?
Caller: Morning. I need to book Bella in for her annual check-up, and I think she's due her flea treatment too.
HealthCentre.Ai: Of course. Bella, is that the cocker spaniel registered to the Hughes family?
Caller: That's the one.
HealthCentre.Ai: She's due her booster as well, so I can do both in one visit. I've got Thursday at half past two, or Friday at nine fifteen.
Caller: Thursday's perfect, thank you.
HealthCentre.Ai: Booked in for Thursday at two thirty. I'll text you a confirmation and have her flea and worming ready to collect at reception. Anything else?
Caller: No, that's brilliant. Cheers.
HealthCentre.Ai: Lovely. We'll see Bella on Thursday. Take care.
In production today
Already running for real teams, in very different businesses.
Not a someday promise. Live right now, answering, integrating, and quoting across working operations.
Voice + Chat · 46 venues
"Voice and chat now run across all 46 venues, each one handling its own venue's questions and taking bookings. The dashboard pulls the outcomes from every channel into one place, so we finally see what's landing right across the group."
Calls handled · Unified systems
"They answer our calls around the clock and handle the simple questions before they reach us. The clever bit is the dashboard, it brings our CRM and our campaigns together, so we run marketing from the same place we manage everything else."
After-hours · Knowledge base
"Our out-of-hours line is covered completely now, nothing rings out. They also built us a knowledge base we can talk to, ask it about a project and it pulls the detail and drafts the estimate. Real admin gone."
The portal
One calm place to see it all.
Log in and the whole practice is in front of you. The agents do the work; the portal shows you what happened. Calls answered, bookings taken, emails cleared, all in plain numbers, with the detail one click away.
- Live dashboard of how your practice is actually running
- Every client interaction, logged and searchable
- No spreadsheets, no guesswork, no chasing your own team for updates
How it works
From first call to going live.
No coding, no drawn-out setup. Most builds go live in 2 to 6 weeks, depending on your requirements.
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1
An initial chat
A relaxed call about your clients, your channels, and the systems HealthCentre needs to plug into.
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2
We tailor HealthCentre
Trained on the documents you already have and shaped to your practice's voice across voice, email, chat, and social.
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3
Switch it on
HealthCentre starts handling real conversations on every channel from day one, with you in control.
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4
Refine as you grow
We watch the analytics and conversation logs together and fine-tune so HealthCentre keeps getting sharper.
Curious what it costs? See plans & pricing.
Behind the agents
A whole platform, on your side of the desk.
A full CRM, on our own infrastructure
Clients, records, appointments, and events in one place. Already on Bupa? We integrate with it instead, no need to move your records.
A website built for your practice
A custom site with the chat agent and booking widgets built in, so your shopfront works as hard as your front desk.
Insurance forms, filled in for you
The platform opens the insurance forms and completes them automatically. The paperwork that eats your afternoons just stops being your job.
Why it holds up
Built to be trusted with your practice's name.
The reasons not to act, answered. It runs on your protocols, with your sign-off, alongside the systems you already use.
Grounded in your protocols
It answers from your own services, fees and clinic policies, and follows your triage rules. It never improvises clinical advice.
Safe with client data
UK GDPR-aware, your records on your own infrastructure, with an audit trail on every conversation it handles.
You stay in control
You set what it books, answers and escalates. Anything clinical goes to a vet, and a person is always one handoff away.
Sits alongside your systems
Works with your practice management system and booking, or our CRM if you would rather. Nothing to rip out.
Get Started
See if it fits your practice.
Let's chat. Tell us where the admin hurts most and we will show you exactly what HealthCentre would take off your plate, and what it would cost.
Enter your practice's website address and hear HealthCentre answer live, built around your own practice.
